CuraJOY’s AI coaches provide behavioral health support to families, but they need to improve accuracy, expand their content library, and involve users in the training process. My role was to design a platform that empowers clinicians, agents, and community members to collaboratively train and refine the AI, ensuring it meets diverse user needs.

YEAR

The Challenge:

CuraJOY’s AI coaches were effective but needed continuous improvement to better serve diverse families. Key challenges included:

1. Limited AI Training Tools: Clinicians and agents lacked efficient ways to fine-tune the AI or provide feedback.

2. Lack of Community Involvement: Community members wanted to contribute but had no accessible way to do so.

3. Privacy Concerns: Clinicians needed PHI (Protected Health Information) redaction to ensure compliance and user trust.

Why It Matters:

Improving the AI coaches ensures families receive accurate, personalized wellness support. Involving communities fosters collaboration and trust, while robust privacy safeguards protect sensitive user data.